Question 1

How long are the therapy sessions?

Accepted Answer

Sessions are 50-55 mins

Question 2

How many sessions will I need?

Accepted Answer

Once your therapist has done their assessment, they will be able to provide you with further details. Sessions typically occur once a week but can be increased or decreased based on need. Session frequency tend to decrease to every other week or once a month as the individual comes closer to meeting their goals.

Question 3

What time does the office open?

Accepted Answer

Administration is available between the hours of 9a-5p, Monday - Friday. Therapy hours differ by therapists schedule and availability.

Question 4

Do you take walk in appointments?

Accepted Answer

We ask that you "request an appointment" through our online portal before coming into the office.

Question 5

When should I expect to hear back from a therapist after I have requested an appointment?

Accepted Answer

Once you have requested an appointment, you should receive an email confirmation.  A therapist should contact you within 24 hrs of submission. Please keep in mind, if you have submitted a request over the weekend, please allow the next business day for the therapist to contact you.

Question 6

What do I do if I haven't received a call back from a therapist?

Accepted Answer

Please feel free to contact our main office so that we can further assist you.

Question 7

How come I do not see the therapist I want on the "request appointment form"?"

Accepted Answer

If you do not see the therapist on the request appointment form, that therapist is no longer accepting new referrals.

Question 8

Can I talk to a therapist prior to requesting an appointment?

Accepted Answer

In order to speak with a therapist, a request an appointment must be submitted.

Question 9

Can I schedule a same day appointment?

Accepted Answer

Unfortunately we may not be able to accommodate same day appointment request do to the high demand for services.

Question 10

Can you do psych evaluations or testing's?

Accepted Answer

We do not provide psych evals or testings at this time.

Question 11

Are you an inpatient facility or hospital?

Accepted Answer

We are a private practice and condsiderd an outpatient facility.

Question 12

What if I know of someone who is / I am currently having a mental breakdown?

Accepted Answer

Incase of an emergency, please call / get to the nearest hospital.

Question 13

Do you prescribe medications?

Accepted Answer

We do not prescribe medications.  If during the course of treatment that it becomes evident that medication may be beneficial, your therapist will refer you to a psychiatrist.

Question 14

Do you offer in person or telehealth sessions?

Accepted Answer

We offer both.

Question 15

Who do I contact if I have questions about my bill?

Accepted Answer

Please contact your therapist directly and they will provide you with contact information for our biller or contact our biller directly, if you already have their contact information.

Question 16

How much is self pay and do you offer a sliding scale?

Accepted Answer

Sessions are $150 per session. At this time we do not offer a sliding scale fee.

Question 17

How much do I have to pay out of pocket with insurance?

Accepted Answer

If you are unsure what your out of pocket expense is, please contact your insurance company.

Question 18

Do you take my insurance?

Accepted Answer

Please click on the Insurance tab above to show the PPO commercial plans we are In-Network with.  We are only In-Network with BCBS-HMO Advocate.  All other HMO plan's will need a Primary Care Physician referral before requesting appointment.

Question 19

Do you accept Medicare or Medicaid?

Accepted Answer

A: Unfortunately we do not accept Medicare. We accept certain Medicaid such as BCBS Community & Meridian.

FAQ

Frequently asked questions